Facts & Questions
IS THERE A MINIMUM HIRE ORDER?
There is no minimum hire order which means you can hire anything no matter what size your event may be. Delivery and pickup fees are quoted separately. Alternatively you can pickup and drop the items back to our warehouse to eliminate delivery costs.
WHAT IS YOUR DELIVERY FEE?
Delivery fees depend on the event location, quantity of equipment and delivery/pickup day. The fees are calculated per event and quoted to cover costs included in packing, transport, delivery and returning to do the same again for pick up. Additional charges are quoted for set up to cover the time included in arranging the equipment. Please note delivery, set up and collection may change after quoting depending on confirmation of address, delivery/collection day, time and set up requirements.
ARE WE ABLE TO PICKUP THE ORDER?
We do offer pickup and drop back of orders from our warehouse at Clarence Gardens. Orders are available for pickup between 9:00am – 5pm Monday to Friday or Saturday 9am-12pm.
*YOUR VEHICLE: We prefer that your vehicle is enclosed or that you have suitable weather cover (such as a tarpaulin) at a minimum. When collecting your booked items please ask the sales assistance what size vehicle would be suitable. Please bring packing blankets, tie downs and ropes to protect hire items from damage. If your order is large or awkward we highly recommend a minimum of 2 people to safely lift and load.
DO YOU OFFER A “SETUP” SERVICE?
We quote setup in addition to delivery & collection to cover the time and labour involve in. For big events we require a floor plan 7 days before the event.
WHEN DO YOU REQUIRE FINAL NUMBERS?
We expect to be advised of final numbers a week prior to the event date. After this time all event changes are subject to our cancellation policy.
WHAT IS YOUR CANCELLATION POLICY AND CAN MY DEPOSIT BE REFUNDED?
Booking deposits paid are non-refundable for cancellation or change-of-mind. Change of date is subject to availability of stock.
Cancellation within 7 days of the collection/delivery date will incur a fee of 50% of the total Invoice amount.
Full payment and no refund applies if cancellation is the day prior or on the day of the delivery or collection date.
Upon payment by the Hirer of the Damage Waiver Fee the Hirer is not responsible for the cost of repairs to or the cost of replacement of the equipment if necessary because of accidental damage to the equipment sustained during the Hire Period. This waiver is not an insurance, and does not cover loss or theft. If damage is due to misuse, abuse, wilful or malicious acts, negligent or reckless use of the equipment the Damage Waiver will not cover the cost of repairs. The Damage Waiver does not cover cleaning. Any item returned unclean will be professional cleaned at our warehouse and a .15c per item invoice will be issued.
TAKING CARE OF THE HIRED ITEMS
You must take all reasonable steps to protect the items supplied from loss or damage. You also must consider wet weather options as items cannot be left uncovered over night. Items returned with water or wet weather damage will be assessed on a case by case basis with clean, repair or replace costs passed onto you.
CLEANING & RETURN OF ITEMS
We require that you return the equipment in the same conditions that it was provided. Furniture must be wiped and free of any food, beverage or external conditions. Glassware, crockery and cutlery must be rinsed at a minimum and placed in packaging it was supplied in. Fabric and linen does not need to be washed.
DO YOU REQUIRE A DEPOSIT?
Stock levels vary between items so to offer security for your requested items we require a 20% deposit to secure the items for both parties. Quotes will be issued but the items will not be held until the deposit has been paid.
WHEN IS FULL PAYMENT EXPECTED?
Full payment is required 1 week before delivery or collection of the items.